Substitutions

Some products and containers may become unavailable to us from time to time. In the event a product is unavailable at the time of order,  we will substitute with an item of equal or greater value and as close to your original item as possible. 

When will my order ship?

• In stock basket orders placed Monday-Friday will be delivered/shipped within 3 business days once your order is placed (except during peak holiday periods). Orders during the holidays may require extra time.  During the ordering process you may request a future shipping date. We do not offer same day delivery or shipment.

• Please allow 5 to 10 business days for delivery and shipment of custom and large orders of 10 gift baskets or more. Call us to discuss your custom order basket

Can I customize my gift?

• Yes! We specialize in creating unique customized gift baskets. Please call us at 216-218-8402, to discuss the ideas for your customize gift baskets.

Can I pick out the products or pick up my gift at your store?

• A Basket Full, LLC., is an online gift services company; we operate out of a design studio, not a retail storefront. We can make arrangements to deliver the gift to your home, place of business, or schedule a time for pick-up.

Do you ship chocolate?

• Chocolate products in gifts may not be available in hot months for shipping outside of Ohio (May-September). Chocolate will be replaced with cookies, candies, and other gourmet items.

Do you ship/deliver to Hospitals & Hotels?

• If you are sending a gift basket to a hospital or hotel, please be careful to confirm the information before submitting your order.  If “A Basket Full, LLC.”, makes a delivery to a hospital or hotel and the recipient is  no longer employed, visiting or has been released, you will assume the delivery charge.

How will my gift(s) be packaged and wrapped?

• Our gift baskets are wrapped in clear cellophane. All gifts are tied with ribbon or custom accents (holiday, floral, etc)

Can I add a personalized note?

• Yes! In checkout, under “please leave special instructions below,” you can add a personalized note to your gift.

Do you offer local hand delivery?

• We hand deliver within a 15 minute radius of Euclid, OH.  If hand delivery is needed outside of that radius, please contact us to discuss delivery options.

What are your business hours?

• Monday-Friday, 9:00 AM – 5:00 PM EST.  All orders placed on Friday, Saturday or Sunday will be processed the following business day. 

• Holiday Hours: We are closed on all major Holidays. All orders placed on the days that we are closed will be shipped on the next business day.

Can I substitute a product?

• Yes, as long as the product is in stock and is of equal value.

• Subtitution Policy: Based on season and availability we reserve the right to make gift basket and/or gift basket component substitutions whenever necessary using items of comparable or greater value. When making substitutions, we take great care to ensure that we exceed your expectations and that you and your gift recipient will be pleased with the quality and presentation of your gift.

What if my gift is damaged?

• Items damaged in shipping will be fully refunded or replaced with an identical item if we are contacted within 3 days of receipt of damaged merchandise.  Please keep all damaged shipping containers, as the carrier will require such to process a damage claim. Please provide us with your order number or if you are the recipient of a gift that needs to be returned, please provide us with the name of the purchaser of your gift along with any item numbers or identification of the product you received. We realize you have a choice when you shop and we want your shopping experience to be a rewarding one. We promise to do whatever we can to accomplish that goal.

Can I add a personal item to include in my gift?

• We love adding personal touches to all the gifts we create, and allow you to ship or arrange a pickup time of any personal items you would like included in your gift. Please ensure to include that in the note section upon your purchase. We will call you when processing your order.

What Shipping Courier Do You Use?

• Our main provider is UPS – we occasionally ship via UPS, FedEx, and USPS. Shipping charges will be applied automatically based on size and weight of the package, destination, and priority shipment selection.

Do you charge sales tax?

• Ohio Sales Tax of 8% is applied to all deliveries within Ohio. Sales Tax is calculated on product, delivery and shipping fees.  All orders being shipped or delivered to a Ohio address will also be charged a 8% tax (state law).

Can you include alcohol in a gift?

• We do not include any alcoholic beverages in any of our baskets. We only offer non-alcoholic and sparkling beverages in our gift baskets.

What if I need to order a large quantity of gifts for a specific date?

• Please contact us directly for any orders over 20 gifts for a custom quote, and for time sensitive orders. Due to the hand-crafted nature of our products, some items may not be available without ample lead time.

Do you offer gifting services for business professionals and industry professionals?

• Yes, we certainly do! We offer a wide variety of gifting services for all businesses and industries.

My order is a gift and I do not want to include any packing slip or receipt in my delivery?

• Of course. Due to the nature of the gift, none of our hand delivered or shipped gifts include receipts or packing lists unless previously requested.